La Financière agricole du Québec
Organization
2011-2012 Action Plan for Handicapped Persons
Application of the measures
General access to our services
1. Findings / obstacles identified: The Québec government policy L'accès aux documents et aux services offerts au public pour les personnes handicapées (Access by handicapped persons to the documents and services offered to the public) stipulates that in their action plans, government departments and public agencies will report on the number of complaints received and handled with regard to access to the documents and services offered to the public and any accommodation measures taken in this regard.
Progress: Ongoing
Measures | Contact person |
|---|---|
The office of the Vice President for Customer Service will ensure follow-up of complaints lodged by handicapped clients. | Claude Robert |
Upon request, La Financière agricole will seek the services of an interpreter when required. | Isabelle Pelletier |
Informative documents for the general public produced by La Financière agricole (folders, brochures, etc.) will mention that these documents will be provided, upon request, in formats adapted to the special needs of handicapped persons (audio support, large print, electronic file, Braille, etc.). | Isabelle Pelletier |
Administrative documents for clients (forms, contracts, information documents concerning programs, etc.) will be provided, upon request, in formats adapted to the special needs of handicapped persons (audio support, large print, electronic file, Braille, etc.). | Isabelle Pelletier |
2. Findings / obstacles identified: It is mandatory for La Financière agricole to make public its action plan.
Progress: June 2011
Measures | Contact person |
|---|---|
Make public the 2011-2012 Action Plan on Accessibility of Services to Handicapped Persons. | Isabelle Pelletier |
Accessibility to the offices of La Financière agricole
1. Findings / obstacles identified: In general, all service points are accessible to handicapped persons.
Progress: Ongoing
Measures | Contact person |
|---|---|
Relevant and reasonable improvements will be made in the establishments where handicapped employees and customers have specific needs. | Richard Drouin |
The agency will carry out the work required to adapt its premises and work stations for any employee with one or more functional limitations. | Richard Drouin |
Procurement of goods and services
1. Findings / obstacles identified: Section 61.3 of the Act to secure handicapped persons in the exercice of their rights with a view to achieving social, school and workplace integration stipulates that when purchasing or leasing goods and services, as part of their procurement process, public agencies must consider whether or not the goods and services are accessible to handicapped persons.
Progress: Ongoing
Measures | Contact person |
|---|---|
That, for the supply of goods and services, La Financière agricole take into consideration the needs of handicapped persons. | Richard Drouin |
The Financial and Material Resources Branch will, whenever possible, acquire the goods and services required by La Financière agricole from suppliers that hire handicapped persons and that do so following public service rules and procedures. | Richard Drouin |
Employment hiring and job reintegration
1. Findings / obstacles identified: There is a low representation of handicapped persons in relation to the overall labour force of La Financière agricole.
Progress: Ongoing
Measures | Contact person |
|---|---|
The Human Resources Branch will continue to make managers aware and support them in hiring handicapped persons through the intermediary of consultation services. | Dominique Boucher |
The Human Resources Branch will make it a priority to present qualified handicapped applicants whose names appear on a capability statement list whenever called upon to fill a position. | Dominique Boucher |
2. Findings / obstacles identified: There is a low percentage of handicapped persons on the capability statement list issued following a competition.
Progress: Ongoing
Measures | Contact person |
|---|---|
The Human Resources Branch will ensure that appraisal methods are adapted to take into account the needs of handicapped persons whenever recruitment or promotion competitions are held. | Dominique Boucher |
3. Findings / obstacles identified: There is a low percentage of managers using the Programme de développement de l’employabilité à l’intention des personnes handicapées (PDEIPH) (Employability development program for handicapped persons).
Progress: Annual
Measures | Contact person |
|---|---|
The agency will participate when possible in the Employability development program for handicapped persons by making managers aware of the possibility of hiring an intern. | Dominique Boucher |
Staff awareness
1. Findings / obstacles identified: The agency’s personnel must regularly be made aware of the situation of handicapped persons.
Progress: June 2011
Measures | Contact person |
|---|---|
In the framework of the Semaine des personnes handicapées 2011 (2011 Disability Awareness Week), held from June 1 to 7, the Human Resources Branch will organize awareness activities for its entire staff on the importance of fully integrating handicapped persons into our agency and into Québec society. | Louis La Salle |
The 2011-2012 Action Plan for Handicapped Persons will be distributed to the agency’s entire staff. | Louis La Salle |
© Gouvernement du Québec,
2012