• Who is this service intended for?
• What does the on-line file contain?
• How can you access your on-line file?
• Need a user code?
• Who is responsible for a farm business's on-line file?
• Is it possible to delegate the management of your on-line file to someone you trust?
• Who can access the on-line file?
• Guide for the person in charge of access management
• Forms related to the on-line file
• Questions?
• On-line file security

Who is this service intended for?

All clients of La Financière agricole (FADQ) have the possibility of accessing their on-line file using the Internet.

They can also authorize other people to access their on-line file (for example: their spouse, a staff member, an accountant, etc.).

What does the on-line file contain?

• Products held at FADQ
  • Insurance and income protection: insured units, yields, compensation payments, contributions
  • Loans and grants: balance, remaining term, reimbursement conditions, protection against interest rate hikes
    
• Financial information
  Explanatory sheets, tax, creditor and direct deposit information
  
• Farm plan (if available)
  
• State of the situation involving cross compliance measures

The on-line file also makes it possible for you to transmit information to La Financière agricole.

For more information about the contents of an on-line file, please see the demo (French).

How can you access your on-line file?

Requirements:

1. Your computer must satisfy the on-line file's browsing requirements;

2. You must have a user code and a password.

To access an on-line file, you just have to:

3. Click on Access, in the section “On-Line File”;

4. Enter your user code and password.

Need a user code?

Please see the information found on the website in the Registration section.

Who is responsible for a farm business’s on-line file?

Every on-line file is under the responsibility of ONE person, who is designated as the “person in charge of access management”.

La Financière agricole has invited its clients (the owner or ONE business associate) to access their file and play the role of  “person in charge”.

• If the owner or an associate enters the user code and password provided by La Financière agricole, he or she automatically becomes the person in charge of managing access to the business’s on-line file.
• When the business owner or associate accesses the on-line file for the first time, he or she must confirm their identity by providing a social insurance number.

Is it possible to delegate the management of your on-line file to someone you trust?

Yes. The business owner or associate can give this responsibility to another person (for example: their spouse, a staff member, etc.).

To do that, he or she must:

• Complete and sign the form Application to designate a person in charge of access management (French - English translation) (also available at FADQ service centres);
• Send back the form to your service centre (by fax, mail or in person).

Within a few days, FADQ will send a letter containing a user code and temporary password to the applicant. The code and password must then be given to the person in charge of managing access to the business’s on-line file.

Please note that the owner or associate of a farm business can also confer their on-line file to La Financière agricole. It can then manage access to the file, access that must first be authorized by the owner or associate of the business in question.

If this option interests you, please contact your service centre for information on the steps to follow.

Who can access the on-line file?

All those to whom the person in charge of access management has granted access rights.

The person in charge can:

• Provide a user code and password to persons whose duties require access to the on-line file (for example: your spouse, your employees, an accountant, etc.);
• Manage the access rights of those persons (consultation or transaction rights), according to the different sections of the on-line file;
• Withdraw the access rights from those persons, if need be.

Guide for the person in charge of access management

A guide for the person in charge of access management (French) clearly explains the steps to follow to manage user access to the on-line file.

Forms related to the on-line file

Depending on the situation that arises, the owner or one of the associates of a farm business must complete and sign the requisite form and send it back to their service centre.

• Registration application (French - English translation)
• Application to designate a person in charge of access management (French - English translation)

If the owner or the associates of a farm business cannot designate a person in charge of access management (no access to the Internet, no person apt to play that management role), but they would nevertheless like one or more persons to have access to their on-line file, La Financière agricole can offer support.

If this option interests you, please contact your service centre for information on the steps to follow. The following forms may then be required from you.

• Access authorization (French - English translation)
• Modification of access authorization (French - English translation)

Questions?

Please do not hesitate to contact your service centre.