Do you have any comments or suggestions for us? Your comments and suggestions enable us to fully understand your expectations and better guide our interventions, so feel free to share them with our personnel.
Despite our best efforts to offer you the best possible service, you may want to file a complaint.
Any reason for dissatisfaction is accepted and recognized as a complaint, except for
If, during the initial customary exchanges, you express dissatisfaction, the employee must first try to resolve the situation independently.
If you remain dissatisfied despite the support you received, the employee must then forward the complaint to his or her complaint representative or manager.
Finally, if you are still dissatisfied, you can forward your complaint to the Complaints Officer.
For written complaints, an acknowledgement of receipt will be sent to you within a maximum of five working days.
All complaints must be processed within a maximum of 20 working days. If your complaint cannot be processed within the time limit, you will be notified of
Anonymous complaints will not be considered as being received. All complaints will be dealt with confidentially.
Refer to the Complaint Management Policy (PDF in French) for information on the procedure for receiving and reviewing complaints.
Under section 21.0.31 of the Act Respecting Contracting by Public Bodies (ARCPB), La Financière agricole must establish a procedure for receiving and examining complaints made in connection with the award or attribution of a public contract of which it is a stakeholder.
Refer to the Procedure for receiving and examining complaints under section 21.0.3 of the Act respecting contracting by public bodies (PDF in French) for more information on: