COVID-19: Answers to your Questions

In order to comply with the directives issued by the government, our services are maintained by email, telephone and through your online file. We are doing our utmost to respond to you efficiently.

In order to protect the health and safety of agricultural producers and staff, it is strongly recommended to avoid traveling to service centres until further notice. Instead, use e-mail, telephone or your online file.

Telephone networks are currently in very high demand. These technical problems are temporary and we are relaying them to our supplier. Please know that our advisors are here and available for you. If you are having difficulty reaching your advisor by telephone at the moment, you can always contact your service centre by e-mail. You will find the link to your service centre's email on the Contact Us page.

Please visit the Contact Us page on our website.

Your file is always accessible. If you are having difficulty accessing your file, please contact On-line File Support.

Refer to the COVID-19: Announced Measures for Producers page for details.

AgriStability interim payments are available under certain conditions. If you are experiencing financial hardship, you can apply to receive these payments quickly.

Yes, if you are a cattle or pig producer, you will receive the final payments for the 2019 insurance year as scheduled in April. For sheep producers, the 2019 final payment will be made in May.

For grain and canola producers, the second compensation advance for the 2019 insurance year will be paid in April.

Once you have submitted your contribution, the maximum delay before receiving the government's contribution is 10 days.

As usual, you can reach your advisor either by e-mail or by phone. However, a trip to a service centre is not recommended.

All the information is in your online file. This allows you to follow the progress of your file and potential income on a daily basis. If you do not have an online file, go to the How do I register to the on-line file? page to find out how to proceed.

Refer to the COVID-19: Announced Measures for Producers page for details.

• The moratorium was introduced for companies facing temporary financial difficulties.
• You must apply with your financial institution, through your account manager. They will be able to explain the various terms and conditions to you. Your FADQ advisor can help you through this process.
• If your situation requires a specific intervention, you must contact your FADQ advisor to find a suitable solution.

We invite you to contact your service centre advisor to see what options are available to you in this particular case.

Our services are maintained. Our programs remain. We will do our utmost to respond in a timely manner.