If you are dissatisfied with the services provided by La Financière agricole du Québec (FADQ) or the products offered, including the parameters of the programs and their administration, you can file a complaint.
For a written complaint, you will receive an acknowledgement of receipt within 5 working days and a response within a maximum of 20 working days.
For a verbal complaint, you will receive a verbal response within 20 working days.
If your complaint cannot be processed within the established time frame, you will be informed of
All complaints will be treated confidentially.
See the Complaint Management Policy [Fr] (PDF) for details of how complaints are received and handled.
The conditions, approach, and handling of complaints will differ in these two situations:
See the Procedure for receiving and examining complaints under section 21.0.3 of the Act respecting contracting by public bodies [Fr] (PDF) for details.