Statement of Services to our Clientele

The values prioritized by La Financière agricole include collaboration, discipline, fairness, excellence and respect.

Recognize, understand and accompany clients in a simplified process to develop their business

Quality Services

We are committed to:

• Offering you financing, insurance and income protection products tailored to the evolution of your operation's needs and to market requirements;
• Maintaining efficient and effective management of our programs enabling you to benefit most from their advantages;
• Processing your file in a simple, equitable and confidential manner;
• Offering you the expertise of a qualified staff, having received proper and recognized training and able to help guide your operation's growth, competitiveness and sustainability;
• Informing you of the stages involved in processing your applications and abiding by the deadlines agreed upon.

Staff Courtesy and Professionalism

We are committed to:

• Receiving you with respect and courtesy, because we recognize the importance of the human dimension in our business relations;
• Listening to your needs in order to propose concrete solutions;
• Accompanying you with a professional, responsible and personalized approach;
• Informing you of any changes or new enhancements in our programs and services;
• Diligently explaining the decisions rendered in your file.

Simplicity of Services

We are committed to:

• Communicating all relevant information to you in a clear and simple language;
• Simplifying the procedures involved in processing your file;
• Handling any dissatisfaction or request for a review of your file in a simple, equitable and confidential manner.

Accessibility of Services

We are committed to:

• Offering our expertise and our programs at our service centres, every day of the week, from 8:30 to 12:00 noon and from 1:00 to 4:30 p.m. or, if need be, directly at your operation;
• Making available reliable information and secured access to your on-line file at all times on our website;
• Facilitating access by disabled persons to our different services.

To fulfill our commitments, we count on you to:

• Provide us, within the time frames allowed, with the relevant information and documents we need in order for you to enrol in our programs. This way, we can draw up a clear and accurate contract;
• Inform us of any changes in your situation;
• Fulfil all your obligations under the programs in which you are enrolled;
• Stay informed about your operation's risk management through the information we make available and the expertise of our advisors.

Every year, we publish our annual management report on our website, giving an account of how we achieve our objectives. We also undertake a survey of our clients' satisfaction with regard to our products and services every year.

In addition, we urge you to share your suggestions and comments with us, since they will help us better understand your expectations and direct our interventions.