About us
The values prioritized by La Financière agricole include collaboration, discipline, fairness, excellence and respect.
Recognize, understand and accompany clients in a simplified process to develop their business
We are committed to:
We are committed to:
We are committed to:
We are committed to:
Type of service | Target |
---|---|
Returning calls | 90% within 2 days |
Answering e-mails | 90% within 2 days |
Confirming appointments | 90% within 2 days |
Making compensation payments under crop insurance coverage (individual) | 90% in under 30 days |
Processing files for a stabilization insurance advance or final payment | 98% |
Issuing the Calculation of Program Benefits Notice (AgriStability and Agri-Québec Plus) | 75% in under 75 days |
Transmitting the Deposit Notice (AgriInvest and Agri Québec) | 80% in under 45 days |
Issuing a Loan Guarantee Certificate | 80% in under 14 days |
Answering a grant application | 80% in under 20 days |
To fulfill our commitments, we count on you to:
Every year, we publish our annual management report on our website, giving an account of how we achieve our objectives. We also undertake a survey of our clients' satisfaction with regard to our products and services every year.
In addition, we urge you to share your suggestions and comments with us, since they will help us better understand your expectations and direct our interventions.